Work: Narratives

It's entertaining watching the story emerge from the (garbled) details of a helpdesk call.  "Mai printer is borken!", for example, becomes: Dr Moustache decides that the default password on a device is silly, and changes it; he also changes the default accounting code, thinking they're the same. He goes skiing in Whistler before telling anyone (it won't matter, after all, only he needs to know).  The accounting code, having changed, now causes all prints to be dropped as from a mismatched account - hence the user's call - and we check the server-side accounting widgets before attending, only to discover this admin password change.  To reset the password requires a suppliers' engineer to visit, which is covered on our support contract -- except that the contract hasn't been paid, and the person who can pay it off, he's waxing his skis and 'tache up on the Big Red Express in the lovely fresh powder until the new year.

Users.  Love 'em.