Well here people quite often work from home, plus we have ex-staff in other places who sometimes join in. From a tech support point of view it can be really useful to say "Anyone else having a problem with...?" and get quick responses from multiple people - or sometimes get a heads-up that there's a problem and fix it before too many people notice.
It can also be a good way of logging a conversation about something that you want to refer to later.
I think you're probably right about it depending on working environment though. Also, we don't really have a 'them and us' situation between support and other staff.
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timeasmymeasure
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Date: 2009-03-12 04:56 pm (UTC)It can also be a good way of logging a conversation about something that you want to refer to later.
I think you're probably right about it depending on working environment though. Also, we don't really have a 'them and us' situation between support and other staff.