![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
Feeling the Suunto love
May. 15th, 2009 04:14 pmOdd, isn't it, how the way a company deals with problems can set your mood towards them, far more than the products themselves.
A second Suunto memory belt has died under me - this one handshakes OK, but can only feebly and intermittently find my heart. Clearly a sensor fail, as I've done the diagnostics, changed batteries, shaved my chest (!) and so on.
Cue a trip to the Suunto site, a quick service request logged, and at the end of it, a PDF to print out with all the shipping details for getting the poorly gadget to Finland where special Finnish technology elves will make it happy again. It's lovely and slick -- and Suunto's turnaround time is dead fast.
So, despite the gadget having failed, I'm full of love once more for Suunto: all that lovely trust-building fuzziness that maketh a fanboy. It's a bit like those times when you fix a flat perfectly and easily, and come out of it thinking happy thoughts instead of grim ones: the mood-gain you get from a good resolution is greater than the mood-drop you get from the problem.
Means I'll be racing this weekend without my HRM, though.
A second Suunto memory belt has died under me - this one handshakes OK, but can only feebly and intermittently find my heart. Clearly a sensor fail, as I've done the diagnostics, changed batteries, shaved my chest (!) and so on.
Cue a trip to the Suunto site, a quick service request logged, and at the end of it, a PDF to print out with all the shipping details for getting the poorly gadget to Finland where special Finnish technology elves will make it happy again. It's lovely and slick -- and Suunto's turnaround time is dead fast.
So, despite the gadget having failed, I'm full of love once more for Suunto: all that lovely trust-building fuzziness that maketh a fanboy. It's a bit like those times when you fix a flat perfectly and easily, and come out of it thinking happy thoughts instead of grim ones: the mood-gain you get from a good resolution is greater than the mood-drop you get from the problem.
Means I'll be racing this weekend without my HRM, though.
