Feeling the Suunto love

[andygates]

Odd, isn't it, how the way a company deals with problems can set your mood towards them, far more than the products themselves.

A second Suunto memory belt has died under me - this one handshakes OK, but can only feebly and intermittently find my heart.  Clearly a sensor fail, as I've done the diagnostics, changed batteries, shaved my chest (!) and so on.

Cue a trip to the Suunto site, a quick service request logged, and at the end of it, a PDF to print out with all the shipping details for getting the poorly gadget to Finland where special Finnish technology elves will make it happy again.  It's lovely and slick -- and Suunto's turnaround time is dead fast. 

So, despite the gadget having failed, I'm full of love once more for Suunto: all that lovely trust-building fuzziness that maketh a fanboy.  It's a bit like those times when you fix a flat perfectly and easily, and come out of it thinking happy thoughts instead of grim ones: the mood-gain you get from a good resolution is greater than the mood-drop you get from the problem.

Means I'll be racing this weekend without my HRM, though. 

Comments

[ravenbait.livejournal.com]

Shit. Sorry. If I'd known it was that desperate I'd have made more of an effort to get away from work to get one of my spares in the post to you. Do you not have the old transmitter belt that came with your T3?

[andygates.livejournal.com]

S'okay, I'm cool. I thought I'd sorted it with a re-pair but it borked again.

[ravenbait.livejournal.com]

You said it's the membelt that's borked. Have you got the old non-memory belt?

[andygates.livejournal.com]

I never had a membelt - I just replaced the old ANT belt with another. I was *thinking* of getting a membelt but was tight.

[ravenbait.livejournal.com]

Oh. Your post specifically says memory belt.

[andygates.livejournal.com]

That's because I'm an idiot.

[despaer.livejournal.com]

Where are you racing?

[andygates.livejournal.com]

Tewkesbury, which means that I'll be coming back down on Monday - I need to drop into Wells to collect the bike back from Elaine's shed. Maybe recovery ride if the weather is nice?

[andygates.livejournal.com]

Scratch that, it's sea-swim in the evening!

[despaer.livejournal.com]

Stick a head in anyway if its between 5 and 8.