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andygatesHow do you get information - important, relevant, timely and simple information - out to an office full of staff?
Look, email doesn't work, half of them don't read it, half can't, and the statistically-insignificant remainder are too busy posting on LJ or tracking their ebay auction for hideous tat.
Intranets are famously useless for this sort of thing: great reference library, killer knowledgebase, lousy noticeboard.
Tell the Helpdesk? Half of those monkeys forget and half of my users will come up to my office first, to see if they ought to bother calling. No use there, tried that.
There's only one solution: I need a bell and a tricorn hat. "Oyez! Oyez! Agresso will be running slow today! Don't panic! It's management's fault! Do some filing instead! Oyez! Oyez!"
Look, email doesn't work, half of them don't read it, half can't, and the statistically-insignificant remainder are too busy posting on LJ or tracking their ebay auction for hideous tat.
Intranets are famously useless for this sort of thing: great reference library, killer knowledgebase, lousy noticeboard.
Tell the Helpdesk? Half of those monkeys forget and half of my users will come up to my office first, to see if they ought to bother calling. No use there, tried that.
There's only one solution: I need a bell and a tricorn hat. "Oyez! Oyez! Agresso will be running slow today! Don't panic! It's management's fault! Do some filing instead! Oyez! Oyez!"
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Date: 2006-07-25 01:32 pm (UTC)"If you're calling us to notify about the Foo outage, thank-you, but we're already aware of this. We're working on it and expect service to be returned by 3pm. Otherwise hold onto the line and you'll be put through."
2. Train departmental reps to go to the helpdesk first. Train anyone who pokes their head through the door anyway by asking, "can you check with the helpdesk to see if this is the same issue?"
3. Investigate the use of your phone system as an outgoing pager. Use it sparingly to let folks in the right groups know. Or page the whole bloody building. Don't forget to announce your messages with "Shutdown! Yes!" to get all the dictatamuffin users.
There's always net send.