For the record

[andygates]

I really hate working with IT support people who hate users.  There's little positive in being stuck in a room with people who are constantly insulting, mocking and belittling the people we're supposed to help.  Le sigh.

Comments

[alacerus.livejournal.com]

Better its them than you, thats a whole lot worse, thats why I quit my job;-)

[andygates.livejournal.com]

I can't hate 'em. I actually like fixing things for people. It's a curse: I'm doomed to forever be Alfred to their Batman. Not that it's such a bad thing, but I just can't spit bile over a user who forgot her password when she's a middle-aged medical receptionist who's been told to remember "Q99^w0rdZZ".

Our users are not l33t. They're mostly barely competent. It's our job to make it EASY for them to do it right, dammit!

I may not last long in this team.

[alacerus.livejournal.com]

Thats cool, I think its just a British attitude to moan about something sounds like your in the right job and there not mate.
Hope the carpets soda fresh:-)

[andygates.livejournal.com]

Mmm, fizzy.