Feeling the Suunto love

[andygates]

Odd, isn't it, how the way a company deals with problems can set your mood towards them, far more than the products themselves.

A second Suunto memory belt has died under me - this one handshakes OK, but can only feebly and intermittently find my heart.  Clearly a sensor fail, as I've done the diagnostics, changed batteries, shaved my chest (!) and so on.

Cue a trip to the Suunto site, a quick service request logged, and at the end of it, a PDF to print out with all the shipping details for getting the poorly gadget to Finland where special Finnish technology elves will make it happy again.  It's lovely and slick -- and Suunto's turnaround time is dead fast. 

So, despite the gadget having failed, I'm full of love once more for Suunto: all that lovely trust-building fuzziness that maketh a fanboy.  It's a bit like those times when you fix a flat perfectly and easily, and come out of it thinking happy thoughts instead of grim ones: the mood-gain you get from a good resolution is greater than the mood-drop you get from the problem.

Means I'll be racing this weekend without my HRM, though. 

Comments

[andygates.livejournal.com]

S'okay, I'm cool. I thought I'd sorted it with a re-pair but it borked again.

[ravenbait.livejournal.com]

You said it's the membelt that's borked. Have you got the old non-memory belt?

[andygates.livejournal.com]

I never had a membelt - I just replaced the old ANT belt with another. I was *thinking* of getting a membelt but was tight.

[ravenbait.livejournal.com]

Oh. Your post specifically says memory belt.

[andygates.livejournal.com]

That's because I'm an idiot.